Davlyatova Mavlyuda Bakhtiyorovna; Shernazarova Dilnoza Shukhratovna; Rashidova Gulasalkhon Nodirovna
Jurnal: Web of Synergy: International Interdisciplinary Research Journal
ISSN: 2835-3013
Volume: 2, Issue: 5
Tanggal Terbit: 31 May 2023
A service level agreement (SLA) is an agreement between a service provider and a customer that specifies specific service levels in the short term. This agreement can be formal or informal between two companies, such as an understanding between two departments of a company.