THE INFLUENCE OF TRAINING, FORMAL EDUCATION ON EMPLOYEE PERFORMANCE MEDIATED BY THE QUALITY OF WORK LIFE AT HOTEL ARYADUTA MANADO

Abstrak

Employees in a company are one of the most important elements and deserve special attention from the company. In the hospitality industry, formal training and education can be influential in improving employee performance. In this study, the authors made Hotel Aryaduta Manado as a research location, with the aim of assessing employee performance based on training, formal education which is mediated by the quality of work life. The method used in this research is a quantitative approach using path analysis. The results of research using SPSS v25 software, it is known that; training has a significant effect on the quality of work life of employees at Hotel Aryaduta Manado, and quality of work life does not mediate the effect of training and formal education on employee performance at Hotel Aryaduta Manado

Kata Kunci